Contact Center Voice Search gives customers what they want, when they want it.

	After a customer connects to the contact center, CVS begins recording and transcribing the call.
	An agent is then connected to the call.
	CVS listens for key words , phrases, and customer tone.
	The CVS Offer Engine uses predefined scripts to create custom offers.
	The offer is popped to the agent desktop to be suggested to the customer.
	CVS continues to record the call and create additional offers based on customer feedback.
	CVS will QA the call and pop to the supervisor or enter notes into CRM if needed.

Ensure your customers are having excellent experiences with your business at every touchpoint. Speech Labs Contact Center Voice Search allows you to deliver outstanding customer service programs that translate to the bottom-line.

Create real-time offers tailored for each customer based on keywords, language queues, previous data, and more. Sell what the customer is asking for immediately.

Every call with every customer can be recorded, searched, and played back, creating an instant training tool. Move beyond confirmation numbers and actually share the entire transcript of a call with each customer.

Quality control every call with ease. The call analysis tools in Speech Labs CVS can take notes or alert supervisors based on the tonality of customer conversations.