We've come a long way from the phonograph, and with technologies developed by Speech Labs, you'll find we've come a really long way. Since 2007, Speech Labs has been developing compelling voice search solutions for the enterprise. From the boardroom to the call-center, our technologies are giving you new perspective into your business. Join us in exploring how the power of speech changes everything.

Careers

Genesys Consultants

The ideal candidate will have past technical call center experience with experience implementing Genesys Solutions; i.e. application configuration, back-end service creation, ancillary platform integration and custom development experience (a plus). The ideal candidate will have detailed knowledge of some or all of the following components: GVP, Voice XML 2.0, URS, CCA Reporting including CC Pulse, JTAPI, Cisco CTI Manager, Workforce Management (WFM)

Duties & Responsibilities

Develops, codes, tests and debugs new software or enhancements to existing software. Has good understanding of business application. Works with technical staff to understand problems with software and resolve them. Analyzes existing programs or formulates logic for new systems, devises logic procedures and prepares flowcharting. Develops conversion and system implementation plans. Prepares and obtains approval of system and programming documentation and may recommend changes in development, maintenance, and system standards. Applies skills and concepts to medium and large complex projects implementations. May create optimization programs to resolve problems; May design and build prototype applications; May oversee product development and may assist in training less experienced software development staff.